Mcity888 Terms & Conditions – A Complete Platform Usage Guide for Malaysian Members

Welcome to mcity888. This Terms & Conditions document is a legally binding agreement between you as a member and mcity888 as the platform operator. By registering an account, making a deposit, using any of our services, or simply browsing the mcity888 platform, you are deemed to have read, understood, and fully agreed to all terms set out in this document.

Mcity888 is an online betting and casino entertainment platform operating exclusively for users in Malaysia. The platform offers a wide range of game categories including Live Casino, slots, Poker, Sports Betting (including Malaysia Super League football, EPL, badminton, e-sports, and cricket), as well as other popular games that are regularly updated.

Mcity888 reserves the right to modify, add, or update any part of these Terms & Conditions at any time without prior notice. Updates take effect immediately upon publication on the platform. It is your responsibility to review this document periodically to stay informed of the terms currently in force. Continued use of the mcity888 platform following any changes constitutes acceptance of the updated terms.

To register and use the mcity888 platform, you must meet all of the following eligibility requirements at the time of registration and throughout your membership:

• At least 18 years old on the date of registration.
• Must be a valid Malaysian resident holding a current Malaysian identity card (MyKad).
• Not listed on any gambling exclusion list issued by the relevant authorities.
• Registering in a personal capacity — not on behalf of or representing any other individual or entity.
• Has never had an mcity888 account banned or suspended previously.

Each individual is only permitted to hold one (1) account active on the mcity888 platform. Registering multiple accounts under the same individual — whether using different names, different phone numbers, or any other method — is strictly prohibited and may result in the closure of all associated accounts along with forfeiture of any remaining balances and winnings.

During the registration process, you are required to provide accurate, complete, and up-to-date information. mcity888 reserves the right to verify all submitted information through a KYC (Know Your Customer) process before permitting withdrawals or full access to the platform. KYC requirements include a MyKad image and Malaysian phone number verification.

Mcity888 supports a wide range of deposit methods commonly used by Malaysians in their everyday lives. All available deposit methods are Malaysian local payment options, and mcity888 does not charge any additional fees for deposit transactions.

Mcity888 accepts the following deposit methods:

• Touch 'n Go eWallet – Instant deposit, minimum deposit RM 30.
• GrabPay – Instant deposit, minimum deposit RM 30.
• Boost – Instant deposit, minimum deposit RM 30.
• ShopeePay – Instant deposit, minimum deposit RM 30.
• DuitNow – Instant deposit via direct transfer, minimum deposit RM 30.
• FPX (Internet Banking) – Covers Maybank2u, CIMB Clicks, and all major Malaysian banks participating in the FPX network. Minimum deposit RM 30.

The minimum deposit per transaction is RM 30. There is no maximum deposit limit set for regular members; however, members may be subject to limits imposed by their respective e-wallet or bank provider. mcity888 is not responsible for any limits applied by third-party payment providers.

All deposits made to a mcity888 account must be from a payment method registered in the same member's name. Deposits from third-party accounts or on behalf of another person are prohibited and may result in your account being frozen until verification is completed.

Mcity888 is committed to processing all valid withdrawal requests promptly and efficiently. Withdrawals are processed within 15 minutes for members who have completed full identity verification through the KYC process. Members who have not completed KYC will be unable to process withdrawals until verification is finalised.

The withdrawal conditions that must be met are as follows:

• The minimum withdrawal per request is RM 30.
• The withdrawal method must match the method used for the most recent deposit (in most cases), unless that method is no longer available.
• All rollover requirements for any bonus received must be fully completed before the associated winnings can be withdrawn.
• The account must be active and not subject to any investigation or freeze.
• The bank account or e-wallet registered for withdrawals must be in the same name as the mcity888 account holder.

In certain circumstances, mcity888 reserves the right to request additional verification documents before processing large withdrawals. This is part of our standard compliance procedure and is not intended to cause unnecessary delays. If additional documents are required, our customer support team will reach out to you via email or live chat.

All promotions and bonuses offered by mcity888 are subject to specific conditions stated in the respective promotion terms. The general conditions applicable to all mcity888 promotions are as follows:

• Each member is only eligible to claim the welcome bonus once only for the lifetime of your membership.
• Bonuses cannot be directly converted to cash — they must be used for wagering and all rollover requirements must be met first.
• Bets placed using bonus balance are not eligible for withdrawal until the rollover is complete.
• Mcity888 reserves the right to withdraw any bonus credited as a result of a technical error or abuse.
• Bonuses have a validity period as stated in their respective promotion terms — bonuses not used within the validity period will expire automatically.

Rollover requirements refer to the number of times a bonus amount must be wagered before winnings can be withdrawn. For example, a RM 100 bonus with a 10x rollover requirement means you must place a total of RM 1,000 in bets before the associated funds can be withdrawn. Contribution rates toward rollover vary by game type — slots contribute 100%, Live Casino 20%, and Sports Betting 100%.

Mcity888 has a zero-tolerance policy toward promotion abuse, including the use of multiple accounts to claim bonuses repeatedly, clear arbitrage betting intended to fulfil rollover requirements without genuine risk, or any other form of promotion-related fraud. Members found to have abused the promotion system will be subject to action including account closure and forfeiture of all balances.

All games available on the mcity888 platform — including slots, Live Casino, Poker, Sports Betting, cricket, and others — have specific rules that all members must follow. The following general rules apply across all game categories:

• Game results that have been finalised by the system or dealer cannot be disputed unless there is clear evidence of a technical error.
• Confirmed bets cannot be cancelled or amended by a member except through the "Cash Out" feature available for selected matches.
• In the event of a technical disruption or internet disconnection during gameplay, the outcome recorded by mcity888's servers shall be final.
• Mcity888 reserves the right to void any bet found to have been placed based on unauthorised information, odds displayed in error due to a technical fault, or any form of system manipulation.
• Sports Betting on Malaysia Super League football, EPL, badminton, e-sports, cricket, and other sports is subject to specific Sports Betting rules available in the relevant section.

For Live Casino, all games are conducted by real human dealers and streamed live. Outcomes are determined by the dealer's physical actions — cards dealt, the roulette ball spun, or dice thrown. No random number generator (RNG) software is involved in Live Casino. mcity888 is not responsible for outcomes that do not favour the player, provided the game is conducted fairly and in accordance with the rules.

You are solely responsible for keeping your mcity888 account login details confidential, including your username and password. mcity888 will not be held liable for any losses arising from unauthorised use of your account by a third party, whether with or without your knowledge, unless such losses are directly caused by a failure in mcity888's own security systems.

Your account security responsibilities include:

• Never share your password or login credentials with anyone else.
• Always log out of your account after each session, especially when using a shared device.
• Notify mcity888 immediately if you suspect your account has been compromised or accessed without authorisation.
• Use a strong, unique password that is not shared with any other account.
• Keep your account details — such as your phone number and email address — up to date whenever they change, to ensure two-factor authentication continues to work correctly.

Mcity888 reserves the right to close, suspend, or freeze any member account for the following reasons:

• Violation of any part of these Terms & Conditions.
• Abuse of the promotions or bonus system.
• Registering multiple accounts under the same individual.
• Fraud, misrepresentation of information, or any attempt to deceive the platform or other members.
• Activity suspected of involving money laundering or illicit financing.
• Failure to submit the requested verification documents within the stipulated timeframe.
• Actions deemed to compromise the security or integrity of the platform.

You may also close your account at any time by contacting the mcity888 customer support team. Prior to closure, all valid and withdrawable balances will be processed in accordance with standard procedures. Bonus balances that have not met rollover requirements will be forfeited upon account closure.

For members who wish to take a temporary break from the platform without permanently closing their account, a self-exclusion option is available in the account settings. The break period can be set from 24 hours up to 6 months, depending on your needs.

Mcity888 takes our responsibility toward every member's wellbeing seriously. This platform is designed purely for entertainment, and we provide a range of tools to help members manage their gaming activity in a healthy and responsible way.

Responsible gaming tools available on mcity888 include:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Loss Limit: Set a maximum loss limit for a specific period to protect your bankroll.
• Session Time Limit: Set a limit on the amount of time you spend on the platform per session or per day.
• Self-Exclusion: Temporarily suspend access to your account for a set period whenever you feel you need a break.
• Self-Exclusion: The option to permanently self-exclude from the platform if you require a more definitive measure.

If you or someone you know is showing signs of a gambling problem, please seek help immediately. The Responsible Gambling mcity888 provides resources and information to help you access the right support.

Mcity888 provides this platform on an "as is" basis and makes no warranties, express or implied, regarding continuous availability, accuracy of information, or the platform's suitability for any particular purpose. Temporary service disruptions due to technical maintenance, third-party issues, or circumstances beyond our control are a possibility and do not constitute grounds for any claim for damages.

Mcity888 is not liable for:

• Losses resulting from internet connection disruptions on the member's end during an active game session.
• Unsatisfactory betting outcomes resulting from a member's own inaccurate personal analysis.
• Losses arising from a member sharing their account credentials with another party.
• Technical issues originating from the device or software used by the member.
• Any indirect, incidental, or consequential losses arising from use of the platform.

These Terms & Conditions are interpreted and governed by applicable law. Any disputes arising from or in connection with the use of the mcity888 platform will first be addressed through voluntary negotiation. Members are encouraged to contact the mcity888 customer support team as the first step in resolving any issue or complaint.

For formal complaints, members may submit full details including account number, date of incident, and issue description via mcity888's official email at support@mcity888.best. mcity888 is committed to responding to all formal complaints within 48 business hours.

If you have any questions, concerns, or need further clarification on any part of these Terms & Conditions, the mcity888 team is ready to assist through the following channels:

• Live Chat: Available 24/7 directly within the mcity888 platform. The fastest way to get immediate assistance.
• Email: support@mcity888.best — for more detailed enquiries or formal complaints. Response within 48 business hours.

The mcity888 customer support team speaks Bahasa Melayu and is here to help without judgment. Feel free to ask any question, no matter how small — we're here to make sure your experience on mcity888 is positive and enjoyable.